Experience was great but the technicians ended up not properly scanning my teeth so I had to go in twice for something that should have only taken one visit.

I had a good experience with Dandy, but it wasn't all smooth sailing. We had some hiccups along the way, where I had to go in twice for snapshots because the office lost the first one. It was a bit slow, but I expected that for a startup like Dandy. I received my aligners and am on the 4th tray. All in all, I'm pleased with my decision

I initially did my snapshot assessment back in March and didn’t begin the actual process until May. In less than 6 months, my teeth already look almost perfect, and I still have 3 more aligners to go. The process has been smooth, with minimal pain, and the team at Dandy has been very prompt responding to questions and reaching out to make sure everything is going okay. I would definitely recommend Dandy to anyone looking to improve their smile. The Dandy app still needs some improvement.

Not a smooth start to the process: first appointment took twice as long as promised, issues with the website which had me on multiple calls with the phone and web development people, dental office for 2nd appointment called to cancel about an hour the scheduled appointment, and had to follow up with the team for an update on the delivery of the aligners after 2 weeks passed. Seems like growing pains that come with being a startup but my contacts have been very responsive and apologetic which was the only thing that kept my service. I think there are opportunities to improve customer experience but hoping the end result will leave me happy with my new smile!

I appreciate the proactive communication, but waking me up with a text for a free ride-not wasn't ideal.

I received too many reminders for one appointment. I even had my appointment cancelled to the office and still I kept getting reminders. I finally called the office personally to tell them that they cancelled not me. I still got two more reminders after that.