Every so often, Dandy comes across a dental practice, owner, and practitioner whose patients and reviews speak louder than anything we could ever say about them. While researching Dr. Ritesh P. Shah, DDS, and Sorrento Smiles Dentistry in San Diego, we were excited to see many positive reviews about the patient experience. When Dandy is part of an extraordinary dentist’s team like that, we want to sing his praises too.
Sorrento Smiles Dentistry has a mission. Since Dr. Shah started practicing in 2005, he has wanted to treat patients as if they were family. Now, he is accomplishing this goal with his staff while providing comprehensive, advanced dental care in a beautiful, relaxed, and comfortable environment. Dr. Shah and his team continuously strive to communicate clearly and educate patients to better their dental and overall health. It also contributes to a calm and relaxing treatment environment. We at Dandy are honored to be a part of that.
Using Dandy to educate patients
Dr. Shah’s office offers dental exams, general dentistry, dental implants, and cosmetic dentistry. They also provide comprehensive evaluations, with a thorough head and neck examination, oral cancer screening, jaw joint analysis, and bite assessment. Essentially Sorrento Smiles has a broad base of procedures. And what do he and his team use Dandy’s intraoral scanner (IOS) for?
“Clear aligners, crowns, bridges, retainers, wax-ups, Essix retainers, inlays, and onlays.” Dr. Shah revealed. That is an incredible array of applications for which the IOS can be used.
Crowns are a common topic within his patient base. Someone shared that “Dr. Shah installed a crown that has been perfect. He described the process and explained the hows and whys of the procedure. He used cameras, x-rays, and models for further clarity. By the end, I understood everything that had been done and why. This gave me great comfort.”
The doctor is not alone in utilizing Dandy’s IOS for many applications. Its ease of use and multi-level scans give the user flexibility. When operated properly, the intraoral scanner adds efficiency to any practice. Many will appreciate less in-chair patient time and the ability to see more patients. Though precise with his time, Dr. Shah uses the increased capacity to spend the time he needs educating his patients. The impact on the patient experience is irreplaceable.
A patient shared their experience stating, “Dr. Shah has a bedside manner that I have rarely experienced among any dentists I have visited in my lifetime. He took the time to document and share with me via pictures with a camera inside my mouth (who knew!). That made it so clear what I have been doing to myself by avoiding the dentist! He prioritized the treatment, addressed what was the most pressing, and made a step-by-step plan to fix one side, take it for a test drive and function with it (as he puts it) and then move on to fixing the other side.”
Dr. Shah also explained how his patients responded to using the intraoral scanner.
Many patients were “fascinated by the technology, very impressed with precision and aesthetics.” As for the patients, more than one described the process of “Being able to see your teeth as they were before and after is a huge plus…Seeing is believing.”Dr. Ritesh Shah
One patient, in particular, raved about the education process by saying, “Each treatment is laid out with the help of photos and Dr. Shah’s very friendly and understandable explanation. I’ve never felt like I was being sold anything and always felt like my dental health was the only priority. He also always makes time to check in personally, and I never feel rushed. That doesn’t mean your appointments go over, though. I’ve always started and ended on time.”
Another patient shared that “Dr. Shah is consistently thorough, straightforward, and informative. He always explains what he finds, what he would like to do about an issue, and why. He even took the time to take a picture of my teeth and explain to me in detail what was going on in there.”
Anytime Dandy can help dentists educate patients, lessen their anxiety, and relax them during treatment, we are thrilled to do so. We want to present the same kind of “learning” environment that Dr. Shah created. That is why when we train our partners, we want them to experience the same commitment they intend to give to patients. So, when Dr. Shah reported what he appreciated about our training, he said it was the “one-on-one virtual training that feels personal and is in-depth. All questions [were] answered.” It sounds very similar to how patients feel about Dr. Shah.
A support work ethic that mirrors Dr. Shah’s own
Dandy prides itself on the commitment we have to our impressive dental professionals. We are honored by the trust they put in us. We want to provide them with consistent support and service. Dandy considers dentists our partners. That means wherever we are present in practice, we want to hear how we best serve them.
Dr. Shah says Dandy is “fast, reliable, and are problem solvers.” That is incredible because Dr. Shah’s patients feel the same about him.
“From reception, through routine X-rays and cleanings, until treatment plans and fillings, and all the way till you’re walking away feeling fresh and healthy, you are guided through professionally every step of the way. It’s a small and focused team, incredibly well run and efficient.”
We feel the same way, which is why our reviews are similar. Dental practitioners are impressed with our intraoral scanner and software’s ease of use and fast learning curve.
As one patient said, “seeing is believing,” and we give that ability to our dentists and their staff. Many dentists have cited how “seeing” for the patient has increased their case acceptance since adopting Dandy. There is also our support and customer service who responds immediately, looking to solve our partners’ problems. And a dentist who runs a small practice with emergency services needs that type of consistency. Dental professionals appreciate the level of support we provide. Then, there is the Dandy product line.
Our services supply the best in the industry crowns, partials, and other prosthetics. The offerings are very well-reviewed, just like Dr. Shah’s practice. We could not be more proud of the relationship with him, his team, and most of all—his patients. Dr. Shah returned the compliment when he recommended us to other dentists when he said,
“It’s a win-win situation, and you can’t go wrong.”Dr. Ritesh shah
Dandy wants to produce outstanding products and technology because of our dentists. What they deliver is incredible. And partnering with dentists who are the best human beings elevates the importance of what we do—human beings like Dr. Shah, whose patients respect and trust him.
A patient’s review summed it all up when they stated, “I think I have found my dentist for life. Dr. Shah is as amazing as it gets. He is very thorough, meticulous, and very gentle. I generally dread going to the dentist, but not to Dr. Shah. He is extremely gentle while he is operating. He has extensive experience and is passionate about dental health. He is not there to rip you off by suggesting unnecessary procedures, but he is genuinely interested in the long-term well-being of your dental health. I am convinced that he has my best interest in mind. Dentists like him are rare to find these days, and I am glad I found one.”
We want our relationships to shine just as brightly. If you are transitioning your dental practice to digital and want to know the benefits of a Dandy partnership, including an intraoral scanner with an upfront cost, contact us. As Dr. Shah said, “It’s a win-win situation.”