Dandy’s Clinical Support Team

We understand that successful patient outcomes require personalized and reliable collaboration with your dental lab. Dandy’s world-class Clinical Support team includes dental professionals from a variety of technical backgrounds, including lab technicians, digital designers, and former clinicians. 

Dandy Clinical Support
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Dandy’s lab technicians, digital designers, and clinicians have an average of 20+ years clinical support experience

Meet the team

Jung Pak
20+ years of dental experience
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Jung Pak
20+ years of dental experience

One of the most complex cases I’ve ever worked on was when I designed an AOX upper and lower full dentures hybrid case with a metal framework. It required attention to detail to ensure comfort and functionality.

 

At Dandy, I’ve completed complex overdentures cases with a locator system, Hader bar, and mini implants. It’s rewarding to see the transformation in a patient’s smile and know that I played a role in helping them regain their confidence and quality of life.

 

I am committed to staying up-to-date with the latest technology and techniques to provide the best possible care.

Heather Davis
8 years of dental experience
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Heather Davis
8 years of dental experience

In my 8 years of experience in a dental laboratory, I have honed my skills in both digital and analog techniques. My expertise includes pouring models, die trimming, 3D scanning with 3Shape, singulation, staining, and sintering.

 

Additionally, I have worked as a Crown and Bridge finisher, ensuring high-quality final products.

 

As an account manager, I have also collaborated closely with doctors to ensure seamless communication and optimal results.

Caroline Balassiano, DMD
8 years of dental experience
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Caroline Balassiano, DMD
8 years of dental experience

Originally from Brazil, I specialize in prosthodontics, composite restorations, and digital dentistry. In 2016, I moved to Israel where I earned my MSc in Dentistry from the Hebrew University of Jerusalem.

 

Now residing in the US, I have been working with the Crown and Bridge team at Dandy for almost 2 years as a Clinical Expert. I am passionate about improving the dental health and smile of patients.

 

My goal is to continue to help bring the latest technology and innovations to the field of dentistry to better serve the patient.

Lacy Hollaway
12 years of dental experience
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Lacy Hollaway
12 years of dental experience

After 12 years in the field, I am an expert in surgical planning, guide design, and guide fabrication for dental implant procedures.

Even in cases with challenging anatomical features, such as an extremely narrow ridge on the mandibular or a low sinus floor on the maxillary, I am able to plan for lateral window grafting to achieve the best possible outcome for my patients.

From all-on-X cases to full mouth crown and bridge rehab, multi-unit implant cases with varying degrees of angulation concerns and guides for implant placement, I have supported a multitude of complex cases throughout the years. But my favorite cases to support are those where the doctor may not seem hopeful for a great outcome due to the complexity. Together, we are able to determine the best combination of materials to move forward, and the case turns out to be a real home run life changer for the patient.

There’s nothing more rewarding for me than knowing I’ve helped a patient smile with confidence after a successful procedure and seeing the doctor’s satisfaction with the results.

James Knapp
20+ years of dental experience
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James Knapp
20+ years of dental experience

I have over 20 years of experience in the lab, mastering every step of fabricating removable prosthetics – from simple repairs to night guards and casting frameworks. Embracing the digital workflow, I’ve enjoyed learning and adapting to the industry’s changing landscape. At Dandy, I work closely with doctors to ensure the best results for patients, regardless of case complexity. Being part of the process brings me immense pride, and I’m always here to help. Continuous learning and dedication drive me, making each patient’s smile transformation incredibly fulfilling.

Barbara Cittel
36 years of experience
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Barbara Cittel
36 years of experience

In my 30+ years as a C&B dental technologist, I have never regretted my career choice. I have watched the dental field grow in ways I never would have expected when I first started.

That being said, I am well versed in analog and digital techniques, including but not limited to, all types of crowns/bridges, implants, material choices, prep styles, retraction methods, CAD/CAM, and treatment planning.

My goal, when assisting you is to listen, compile the information, and execute the solution as quickly and efficiently as I can. I know your chair time and the patient’s time are very valuable, and I would not like to waste it. I am dedicated to staying up-to-date with technology and techniques, as they are changing rapidly on a regular basis.

But most of all, I look forward to helping you to better serve your patients.

Dandy’s clinical support provides:

1:1 expert guidance

Successful patient outcomes are a result of strong collaboration. Contact Dandy’s lab experts for guidance on complex cases, material selection, and digital workflows according to your clinical preferences.

 

  • Collaboration on complex cases: Contact Dandy’s Clinical Support to get guidance on materials, techniques, and products to develop a case plan that is tailored to the patient’s needs.
  • Guidance on material selection: Get advice on the optimal materials and for each case, taking into account factors like durability, aesthetics, and the patient’s unique biology to produce a functional, beautiful restoration. 
  • Dedicated to providing world-class support: Dandy’s Clinical Support team consistently records a customer satisfaction score of over 92%
1:1 expert guidance from Dandy's clinical support team

On-demand access

Access Dandy’s Clinical Support team anytime, anywhere. Receive live scan feedback in Dandy Chairside while a patient is still in the operatory, or send messages to your digital designer during design preview in Dandy Portal. You can also reach the team via phone call, text, or email. From order tracking to material questions, and beyond – we’re here for you.

On demand access for Dandy clinical support

End-to-end support

No matter where you need assistance in the digital workflow, our team works with you to arrive at a solution, quickly. From live scan reviews to collaboration on complex cases, we’re here to help.

Updated technology to create a better patient experience

Clinical Support Options

LIVE SCAN REVIEWS

Not feeling confident about a particular scan? Get live feedback on scan quality and clarity of prep before the patient leaves the chair, ensuring the inputs are clear for you lab technician.

COMPLEX CASE SUPPORT

Contact Dandy’s Clinical Support to get guidance on materials, techniques, and products to develop a case plan that is tailored to the patient's needs.

MATERIAL SELECTION

Get advice on the optimal material for each case, taking into account factors like durability, aesthetics, and the patient’s unique anatomy to produce a functional, beautiful restoration.
Dandy’s customer service is outstanding! From our first training session, our dental team felt well advised and supported. Dandy answered our questions and really made us feel comfortable with a digital workflow.
Dandy has way more training than any other lab I’ve worked with. It’s very structured, organized, easy to understand, and very relevant to current day-to-day problems for providers.
I was very pleasantly surprised about the great customer service in regards to our cases. I love the ability to be able to chat/message Dandy lab so we’re not wasting time holding on the phone. I get the feeling that they do care and will do their best to help me.

Lab support and quality you can count on

Thousands of doctors like you have taken their practice digital with Dandy. Quality you can count on, support you can rely on.

Case Study: 10-Unit Zirconia Smile Transformation

Clinical Case Study

The patient presented generalized gingivitis and subgingival decay leading the doctor to restore teeth #4-13 with 10 Aesthetic Zirconia crowns over five appointments. See the transformation—with images!
See transformation