The secret to a lasting dental practice
What would you ask about a practice that has a history of over 100 years of family dentistry? The first question most would pose is, “What is the secret to a long-surviving dental practice?” For Queen’s Emergency Dental, the owner and dentist, Dr. Maximilian Marks, is part of a family with a century-plus dental experience. What he has learned from his family’s legacy is a unique approach to alleviating dental-related anxiety and phobia for patients. His research in virtual reality anxiety therapy and master technique of pain-free numbing injection is well known and part of his success. A calm and relaxed patient experience is key to Dr. Mark’s practice. His other secret weapon? Dandy’s intraoral scanner.
Emergency dental is an exciting specialty that focuses on alleviating pain and calming a stressed-out patient who could have suffered a traumatic and unexpected accident. Even something as simple as a filling loss can reveal an underlying problem, like an abscess or infection, that could be incredibly painful. Dr. Marks and his dental team recognize that a speedy response is necessary. So, when Dr. Marks integrated modern emergency dentistry with general dentistry services like dental exams and checkups, cleanings, fillings, crowns, and extractions, he knew he had a unique offering. That meant his practice needed specific technology and tools to assist in emergencies without causing further issues to a patient’s already precarious oral health. That is where Dandy comes in.
Emergency dentistry and beyond.
Queens Emergency Dental is a practice that prides itself on offering dental solutions that cover all aspects of overall oral health. Located in Flushing, New York, their practice serves the five boroughs. The staff understands the importance of education. Proactive prevention is the name of the game, and they know brushing, and flossing techniques keep your teeth and gums healthy. But they also grasp that even patients with a tremendous preventative maintenance history can experience an emergency.
Sometimes, the most generic oral issues can transform into full-on dental emergencies. When left untreated, these common and non-complex occurrences can progress in complexity and require emergency treatment. Situations such as:
- Missing or chipped teeth
- Relieving pain
- Swelling and impaired functionality
- Advanced infection
- Broken dentures
The staff of Queens Emergency Dental is committed to diagnosing whatever problem a patient is experiencing and solving it quickly and efficiently. Part of the process was the use of a top-level intraoral scanner. Unfortunately, Dr. Marks needed to replace the previous device. When he chose Dandy, he considered it a “huge upgrade.”
Integrating Dandy into office workflows.
Dr. Marks began integrating Dandy into their practice workflows nearly a year ago as part of his efforts to keep modernizing the practice. He shared that the primary reason for picking Dandy was the short amount of time between scan submission and delivery of the product.
The real reason I picked Dandy over taking an impression is the turnaround.” Dr. Marks explained.” It’s one week instead of two.’ He further shared that everything fits very well, including a recent Essix retainer. “I was surprised that I could be blown away by an Essix retainer. But it fits perfectly!”Dr. Maximilian Marks
He was also highly pleased with the number of crowns he could fit without any issues. The process has left Dr. Marks less skeptical of Dandy, its consistency, and its overall performance.
You know when two crowns go in, and then five crowns go in. And then 10. You start to think there’s not going to be a problem next time.”Dr. Maximilian Marks
Achieving exceptional outcomes as a sole practitioner
As for the patient experience and outcomes, Dr. Marks stated that “Nobody’s had anything negative to say about it. You know, the gaggers are really happy.” Lastly, Dandy’s ease of use made it so that assistants could utilize the scanner while Dr. Marks was preparing for any necessary procedures. In other words, he doesn’t have to do that part of the job. And, according to Dr. Marks, the efficiency means that more patients in their office can be scheduled at the same time it would take three operatories. This is especially helpful in emergency situations.
Dr. Marks is so happy with Dandy that he recommends our scanner and labs to colleagues. In just two words, he summarizes why he does not hesitate to share the good news about Dandy—” free scanner.” And he is absolutely right.
The cost of the scanner can be a considerable debt incurring purchase. In Dr. Marks’ words, he said, “You got to try it before you buy a scanner of your own.” He went on to clarify the reasoning. If you’re considering purchasing your own tools for your practice, it is more accessible and worth trying Dandy from a cost standpoint.
Since Dandy was incorporated into Queen’s Emergency Dental, the intraoral scanner is seen as “an extra upgrade to the patients,” and that the office is “really keeping up with the times.” Well, Dandy can’t argue with that. We want to be a part of every dental practice’s modernization and efficiency efforts.
If you want to modernize and incorporate digital dentistry into your practice, check out what Dandy offers.