There are plenty of dentists that are willing to share their experiences and the benefits of partnering with Dandy. But what about those who are not dental care professionals? The office staff has a particular insight into how Dandy can impact a dental practice and help the overall business. One individual who would understand it best is the office manager.
An enthusiastic office manager can be a boon to any practice. They can implement best practices and workflows that raise efficiency and create customer retention by elevating the patient experience. When the office manager is accomplished and qualified, they know to look out for anything that might make a difference in the life of the dental practice. That is what happened with Smile Design Manhattan.
The Smile Design Experience
Smile Design Manhattan is the premier in dental services for New York City. Located at 57th Street near 6th Avenue, this practice is committed to the patient experience. From the aesthetics of the office to the use of cutting-edge technology, everything is geared toward creating a calm space where the patient can expect comfort. That is how it was designed by the founder of Smile Design, Lee Gause, DDS. They provide a full spectrum of dental, endodontic, and dental hygiene services in a beautiful, clean, and sterile environment. Every room is supplied with computer monitors where patients can view the results of scans and digital x-rays in real-time. And everyone knows that seeing is believing.
The office manager of Smile Design is Jackelin Brito, who came to the practice over two years ago. Jackelin understands that cultivating a top-level experience depends on not just the ability of the dental professional and the culture of the practice team. It also relies on the tools they use. So, when the decision-makers, including Smile Design’s COO and Jackelin, were presented with the opportunity to incorporate an intraoral scanner from Dandy, it was easy to see how it could improve the environment, experience, and efficiency of their practice.
The Dandy Effect
The benefits of an intraoral scanner are well established. The ease of use, low learning curve, and lack of significant investment can appeal to any dentist. But Dandy wanted to know how the transition to digital dentistry has benefited the dental office from the office manager’s perspective. That is why Dandy approached Jackelin Brito to ask about the Dandy effect on her job.
Her job is explicitly meant to keep the office organized and running smoothly. Anything that can contribute to this goal, if not reach it faster, is the value found. For Jackelin, she identified three main points of how Dandy’s improved.
The first was the ability to track lab cases. Dandy offers the ability to scan patients and submit orders in one place. With fewer steps to initiate lab orders, time is reduced between the time of the initial visit and the return. Additionally, with visibility into the case status, the patient has greater transparency. Patients realize their time is valuable. With defined return times on the restoration, the office can set up patient return visits that are quickly scheduled. The whole process is done in fewer steps.
The second is a favorite for Jackelin—the Dandy Portal.
I love the Portal. Love the Portal,” Jackelin said excitedly. “It’s just so easy to use. Everything’s accessible. It’s right there.”
Office managers and staff members can check case statuses, review and approve things like wax-ups, and chat with Dandy’s expert lab team. Connecting with labs has never been this easy in the past for Jackelin. She found the Dandy Portal simple and straightforward compared to other companies. Now, with mobile capability, anyone can manage and track lab cases anywhere, anytime. It is all the benefits found within the Portal with complete portability.
The last thing that Jackelin attributed to Dandy is a rise in confidence for the office.
“There’s just been a lot of positivity in our practice,” she shared.
Dandy is always proud to hear how we contribute to a practice’s technology, tools, efficiency, and workflow. But also the moral? That is something every dental office aspires to and wants to pass on to patients. It creates a better experience for them and makes them want to return. Environment, experience, and efficiency—that’s The Dandy Effect.