Commitment is an interesting word. The definition, according to Merriam-Webster Dictionary, is “an agreement or pledge to do something in the future,” “the state or an instance of being obligated or emotionally impelled,” or “an act of committing to a charge or trust.” But it connotes so much more.
When a “pledge” is seen as a responsibility, obligation, or duty to create a place of treatment and restoration of health, the one making the commitment does not enter it lightly. There is an intense effort in everything they do within their practice to provide an environment of trust. All their actions are also to give a safe and comfortable experience. Some may say that their ability to perform these motions lies in their view of the patient as more than merely a patient. The practitioner sees them as family. That is how it is for Dr. Ami Li, DMD, owner and practitioner of Blue Sky Dental. Her perspective is that she treats patients like she would treat her own family members.
Building a dental home.
Dr. Li is a native New Yorker. When she attended the Boston University School of Dental Medicine, she fell in love with the city of Boston. In the past ten years since graduating with honors, Dr. Li established her practice while contributing to her community by giving back through work at the South Cove Community Health Center.
Blue Sky Dental offers general dentistry and advanced treatment with guaranteed results. The highly skilled team was built with the intention of creating a relaxing yet modern environment that emphasized a family feel. That was the goal of the practice from the beginning—treat patients as family members and give care the way Dr. Li and her team would want to be cared for. The atmosphere she successfully created is one of a dental home.
Dandy feels the same way about those whom we refer to as our dental partners. We, too, believe in developing unique relationships. We want dental practitioners to be assured of a level of care that they feel at home with us, our services, tools, and technology. That enables them to improve what they do and, in turn, give the best patient experience possible.
First, with our virtual or in-person training, we strive to put every learner at ease. Like in dentistry, education is critical to success. Dr. Li favors this method. She had some familiarity with intraoral scanners but found our training and use of the device “straightforward.” “I have experience with an intraoral camera. It [the training] was just more for navigating the Dandy software and products to select.”
Our intraoral scanner is indeed straightforward to learn. And it is highly regarded for ease of use. In fact, Dr. Li shared that it was one of the things she loved about Dandy. “Ease of scan,” she informed us, “ordering and live chat features” were at the top of her list of things she loves about Dandy. And what else does she love about Dandy?
“All I can say at the moment is just the ease of use, being able to receive assistance on questions via live chat, scan reviews, and making sure the scan is good before dismissing patients.”Dr. Amy Li, South Cove Community Health Center
Then, there is the speed of our labs. Dr. Li explained that “the turnaround time of the cases has helped to get the patient back in [the office], especially crown cases.” That is excellent news for us. We aim to facilitate the best patient experience possible. When time is a proxy for money, the patient sees the advantage of less time in the chair and office, while the dentist can construct efficiencies and the ability for more patients to be seen.
Dr. Li recognizes this time savings. She stated, “It has increased case deliveries, especially for crowns, and less time the patient is in a temp. The intraoral scanning is a lot faster, so scanning doesn’t take that long.” That strengthens our mission to streamline workflows, decrease the patient’s time in a chair, and reduce the time products are delivered for the waiting dentist. More importantly, we are committed to the dental caregiver. We aim to strengthen their ability to establish and grow a practice that becomes more than a place of business but a dental home for patients.
Find a home with Dandy.
Patients search for a dental practice that they can trust. They want to know that the dental practitioner and staff have their best interest at heart. We feel the same way. Dandy understands the dentist’s needs. Time is often of the essence. Dr. Li shared how Dandy’s lab experience has improved her workflows.
“Previous lab cases were taking too long for them to come back, and sometimes a guessing game on when it really would come back. Too inconsistent. Dandy is so much easier with portal access, live chats, not to mention a Trios scanner and laptop with a cart.”Dr. Amy Li, South Cove Community Health Center
Her advice to other dentists?
“Definitely give them a try if the labs you are currently using aren’t getting the cases back to you in a reasonable time or don’t take accountability for delays or mishaps or wondering when the cases may be back. Give Dandy a try, especially receiving a free scanner with a laptop and cart. It is a no-brainer.”
If you want to build a dental home for your patients, we are committed to help you. Contact us for more information, and find out the benefits of Dandy.